This website, with URL address www.soundhealingaustralia.com, is owned and operated by Rainbow Family Trust trading as Sound Healing Australia Co. (ABN/ACN if applicable). The business is directed by Seriya Cutbush and Matthew Rainbow.
By continuing to use this website, purchasing through our shop, or registering for our offerings, you agree to comply with and be bound by the following Terms and Conditions, which together with our Privacy Policy govern Sound Healing Australia’s relationship with you. If you do not agree with any part of these Terms and Conditions, please do not use our website or services.
The terms “Sound Healing Australia,” “us,” “we,” or “our” refer to Rainbow Family Trust trading as Sound Healing Australia Co. The terms “you” or “your” refer to the website user, client, participant, or customer.
Website Use
- The content of this website is for your general information and use only. It is subject to change without notice.
- This website uses cookies to monitor browsing preferences. If you allow cookies, personal information may be stored by us or used by trusted third parties (see Privacy Policy).
- You may only use this website for lawful purposes and in a manner consistent with its intended purpose.
Accuracy and Liability
- While we take care to provide accurate information, neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, or completeness of information on this website.
- You acknowledge that such information may contain errors, and we expressly exclude liability for such to the fullest extent permitted by law.
- Your use of any information, services, or materials on this website is entirely at your own risk. It is your responsibility to ensure that any products, services, or information meet your specific requirements.
Trainings, Retreats, and Workshops
By registering for any of our trainings, retreats, or workshops, you agree to the specific Terms and Conditions provided at the time of sign-up. These individual agreements outline details such as deposits, cancellations, participation, and responsibilities, and take precedence over the general Terms and Conditions on this website.
Shop Terms and Conditions
Orders
- All orders are subject to product availability. If an item is unavailable, we will notify you promptly.
- Product descriptions, images, and specifications are provided in good faith. As many of our items are handcrafted, natural variations are part of their character and not considered defects.
Pricing and Payment
- All prices are listed in Australian Dollars (AUD) unless otherwise stated.
- Prices may change without prior notice.
- Payment must be made in full at the time of purchase. Orders will not be dispatched until payment has cleared.
Shipping
- Orders are shipped from Byron Shire, NSW, Australia.
- Delivery times vary depending on your location. Tracking details are provided once your order is dispatched.
- Insurance and tracking are strongly recommended for delicate instruments (e.g. crystal bowls, gongs, drums).
- We are not responsible for courier or customs delays once items leave our premises.
Returns and Refunds
- We comply with Australian Consumer Law, which ensures you are entitled to a replacement or refund if your product is faulty, damaged, or not as described.
- Claims must be made within 7 days of receiving your order. Photographic evidence may be required.
- Change-of-mind returns are not accepted due to the delicate and energetic nature of our products.
- Approved returns must be sent back in original condition and packaging, at your cost unless the product is faulty.
Warranty
- Our instruments are fragile and require careful handling. We are not responsible for damage caused by misuse, neglect, or improper storage.
- Warranty coverage (if applicable) will be stated with your product. Please contact info@soundhealingaustralia.com for warranty enquiries.
Intellectual Property
- This website contains material owned by or licensed to us, including but not limited to the Sound of Being
modality, training materials, course content, designs, images, layout, and graphics.
- Reproduction, distribution, or modification of this material without written permission is prohibited.
- All trademarks reproduced on this site that are not our property or licensed to us are acknowledged.
External Links
- Our website may occasionally include links to external websites. These are provided for convenience and further information. They do not signify our endorsement, and we are not responsible for their content or availability.
- Use of external links is at your own risk.
Indemnity
You agree to indemnify us against all claims, actions, liabilities, and expenses (including full legal costs) arising from your use of our website, participation in our offerings, or purchase of our products.
Limitation of Liability
- We are not liable for any loss, damage, cost, or expense (direct or indirect) incurred in connection with your use of this website, attendance at our offerings, or purchase of our products.
- While we strive to keep our website and services running smoothly, we accept no liability for temporary unavailability due to circumstances beyond our control.
Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of NSW.
Amendments
We may update these Terms and Conditions from time to time. Continued use of our website, services, or shop after changes are posted constitutes acceptance of the amended terms.